Older Adult Centers
Older Adult Centers
Center hours Monday – Friday 8:30 A.M. – 4:30 P.M.
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239 West 49th Street, New York, NY 10019.
Telephone: 212-581-2910
LifeLong Learning Center
Center hours: Tuesday – Saturday 9:00 A.M – 5:00 P.M.
Case assistance is available on Mondays from 9:00 A.M. – 5:00 P.M.
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755 10 th Ave., New York, NY 10019
Telephone: 212-991-3727
Our two multipurpose older adult centers offer:
Classes. We offer classes in education and recreation, arts and culture, physical exercise, health promotion presentations and screenings, and nutrition education lectures.
Special Events and Cultural Celebrations that allow socialization and opportunities for older adults to thrive.
Congregate meals – All older adults are welcome to Encore’s on-site meals program!
Under the direction of Encore’s experienced and qualified Culinary Services Manager, and with the assistance of a competent and caring kitchen staff and volunteers, 150+ meals are prepared daily. Meals are well-balanced and nutritious. Each meal also adheres to U.S. Dietary and NYC Aging guidelines. Grab and Go meals are available at each site.
Case Assistance – Encore OAC’s provides comprehensive case assistance services to all older adults that attend the OAC’s. Assistance is available for information and referrals, entitlement and benefits for older adults including but not limited to SCRIE, SNAP, Medicaid, Medicare, SSI, housing assistance, and many other social service needs. Appointments may be necessary and can be made at each location or by telephone. Walk-in assistance maybe available.
For Case Assessment, Case Management and referrals to Encore Home Delivered Meals and EISEP Home Care., please contact Encore’s Case Management intake number at 646-494-8740
Social Services
Encore provides ongoing case management and care planning to address other unmet needs for frail homebound older adults (or their caregivers) in need of assistance. These services enable frail older adults to remain in their homes. These services include a comprehensive in-home assessment by trained professionals. Care plans are developed with the client/caregiver and arrangements are made for in-home services to maximize the functional independence, economic and social wellbeing of clients. Referrals and service coordination is made for Encore home delivered meals, Expanded In-Home Services for the Elderly home care, Encore Friendly Visiting, and supportive services such as monitoring, advocacy, benefits and entitlements.
Encore’s Case Management Program is funded by NYC Aging. Encore subcontracts some case management services with our experienced and trusted partners:
Project Find
Search and Care
SAGE
Encore’s Case Management Program and partners concentrate services for homebound older adults residing in Community Districts 4 and 7 in Manhattan.
Encore’s staff consist of professionally trained Case Managers who are supervised by credentialed MSW’s (Master’s in Social Work). Our case managers have vast experience in aging and case management services. Bilingual Services are provided including Spanish, Creole, Russian and Chinese dialects. We also have access to translation services for clients with other language needs.
For Case Assessment, Case Management and referrals to Encore Home Delivered Meals and EISEP Home Care., please contact Encore’s Case Management intake number at 646-494-8740
Home Delivered Meals Program
Since 1977, Encore has prepared and delivered meals to thousands of older adults in the Midtown/ Times Square Area of Manhattan. Encore provides home delivered meals to homebound older adults on the West side of Manhattan from 14th Street to 110th Street, from 8th Ave to the River and several other select areas.
Home Delivered Meals are well-balanced and nutritious. Each meal adheres to U.S. Dietary and NYC Aging guidelines.
Hot meals are delivered daily. Frozen meals are delivered twice a week as indicated by the clients’ preferences.
Telephone: 212-581-2910 | For current members: Option 4
Clients in need of home delivered meals: contact Encore Case Management at 646-494-8740
Financial Wellness
Financial wellness assists older adults with everyday financial management, including creating a monthly budget, paying bills online, negotiating billing issues, and benefits and assistance that may include Social Security/ SSI enrollment.
Contact: Matthew Welch 212-581-2910, ext. 1135
Friendly Visiting
Encore’s Friendly Visiting Program matches older adults residing in lower and parts of midtown west Manhattan with dedicated volunteers who provide companionship through weekly visits. The program’s goal is to create lasting connections and ease the social isolation and loneliness associated with aging.
Volunteering provides opportunities to enhance the lives of volunteers and the lives of older adults.
Clients are referred to services from NYC Aging Funded Case Management agencies.
To learn more about volunteering, click here [insert link to FV info on volunteer page]
Affordable & Supportive Housing
Encore West Residence
Affordable housing for low-income older adults. Encore West provides 84 fully equipped apartments with kitchenettes. Encore West also houses Encore’s LifeLong Learning Center. Opened: 2007.
755 Tenth Avenue, New York, NY 10019
Telephone: 212-000-0000
Encore 49 Residence
Supportive housing for older adults, many of whom have histories of homelessness and mental illness. An on-site social services team provides supportive and clinical services to help residents lead independent and self-sustaining lives. Opened: 1988.
220 West 49th Street, New York, NY 10019.
Telephone: 212-000-0000
Age Friendly Community Partnership
Encore’s Age Friendly Community Partnership certifies that businesses, organizations, and institutions in the Times Square/ Hell’s Kitchen areas are welcoming environments for older adults. The Age Friendly Community Partnership is a commitment to help Encore ensure that older adults feel connected to community and have access to social services and healthy meal choices.
To learn more, contact af**@en*******.org or 212-957-0817
Message from our Executive Director
Dear Friends,
Thanks to you, Encore Community Services has remained strong and resilient throughout the pandemic. Our staff, donors, volunteers, community and corporate partners have made it possible for Encore to rise to meet the ever growing needs of aging New Yorkers head-on.
With your help, Encore gives back to thousands of aging individuals and remained a lifeline by providing:
Nutrition – Over half a million meals were delivered/served and seniors received additional groceries and essential supplies, free of charge from our Emergency Pantry (100% privately funded);
Financial Wellness – Encore invested in a Financial Navigator to help seniors with budgeting, debt reduction, bill paying and money management (100% privately funded);
Social Engagement – Encore provided over 800 virtual programs and activities, with an emphasis on the arts and life-long learning, to keep seniors connected to creativity and community.
The pandemic has exposed just how dire the situation is for older New Yorkers, bringing food insecurity to the forefront. This is why Encore was called upon by the City to deliver 1.2M emergency “Recovery Meals,” in addition to our traditional Home Delivered Meals program.
And yet, Encore is still only scratching the surface of need. Of the 1.73M older New Yorkers in NYC, up to 25% identify as food insecure and 40% live alone. Close to 10,000 of these individuals live in Encore’s key service areas. Encore must do more to meet these needs.
Encore recently embarked on a strategic journey, which has culminated in our Encore for Life Plan. Seniors deserve to be well nourished, financially secure and connected to creativity and community. Over the next five years, we intend to double the amount of meals we provide and grow our Successful Aging, Financial and Community Wellness programs, so seniors have not just what they need to survive but to thrive.
We hope you will join us on this journey to give seniors an Encore for Life.
Warmest regards,
Jeremy Kaplan
Board of Directors
Ellen Dunn – Chair
Sidley Austin LLP
Cheryl Benoit
Mizuho
Dana Chang
IBM
Mark Epstein
Retired Insurance Executive
Danny Dang
Esco Pharmacy
Mike Caffrey
IATSE Local One
Sr. Lillian McNamara
Retired, Encore Community Services
Kendall Messick
Fidelity Investments
Mark Nevins
Nevins Consulting, Inc.
Lori Raimondo
Producer of Documentary Programming & Marketing Consultant
Craig Skiptunis
Management Consultant
Alexandra Sorrentino
BNP Paribas
For inquiries, email correspondence to
bo***@en*******.org
or send to
ATTN: Encore Board of Directors, 350A West 49th St., New York, NY 10019.
Staff and Members
Executive Team
Jeremy L. Kaplan, Executive Director
Judith Castillo, Chief Operating Officer
Sandy Christian, Chief Program Officer
Telephone: 646-726-4299
Kenneth Cox, Chief of Strategic Philanthropy
Valerie Perez, Director of Human Resources
Michael Walter, Director of Special Initiatives
Aging Through the Arts
Jennifer Asqunio, Director of the Aging Through the Arts Center
Stacey Lee, Director of Programming for Older Adult Centers
Andy Marcellin, Culinary Services Manager
Telephone: 212-581-2910 | General Information: ext. 1100
Home Delivered Meals Program
Melissa Astor, HDM Director
Telephone: 212-581-2910 | For current members: Option 4 | For enrollment: Option 5
Encore 49 Residence
Raven Graves, Senior Director of Residential and Case Management Services
Telephone: 212-246-0880
Our History
Encore Community Services launched in 1977 as the Encore Senior Center on West 49th St. The center’s opening realized a vision that began nearly a decade earlier, brought to life by Father George Moore, then the Pastor of St. Malachy’s Roman Catholic Church. Led by Sisters Elizabeth Hasselt and Lillian McNamara, the senior center quickly became a community cornerstone for older adults in Hell’s Kitchen and the Theater District.
Mission Statement
Encore’s mission is to improve the quality of life for older New Yorkers so that they do not just survive but thrive. Through respect, nurturement, and empowerment, what we do comes from the heart, and the heart is the center of it all.
Our Vision
A city where all residents can age with dignity, living as independently and fulfillingly as possible.
Our Values
Encore believes that people have an obligation to respect, support, and ultimately love one another. Our approach reflects a deep commitment to service, and an understanding that everything we do comes from the heart.
Volunteer
Encore has a variety of volunteer options that can provide a fulfilling and meaningful experience whether you only have a few hours to spare or are looking for a longer-term commitment. From home-delivered meals, pantry bags, and in-person lunch to a wide array of programming like art classes, fitness, and our community garden, Encore provides a complete array of services to ensure that older adults not only survive but thrive. Individuals, families, corporate groups, and civic organizations are all welcome to donate their time once, weekly, monthly, or on long-term projects.
We hope you’ll join our us to help older adults in our community!
Corporate Volunteering
From meal delivery and lunch service to Bingo and dance parties, Encore has plenty of options to help companies meet their volunteer goals and have an involved and invested workforce, providing employee engagement experiences that have great social impact. Get to know some fascinating older New Yorkers and work alongside our kitchen and meal delivery teams to see how we get it all done. Volunteering with Encore can offer your team a way to give back and make a positive impact on your local area.
Encore Community Services is centrally located in Manhattan, easily reachable via 16 different subway lines. If you would like to set up a corporate group to join us to help older adults in need, please email Encore’s Director of Corporate and Volunteer Relations, Jennifer Asquino, for more information: ja******@en*******.org
Make a Deeper Impact
Encore provides home-delivered meals, pantry bags, and congregate lunch to older adults, and you can help us ensure that our aging friends and neighbors do not go hungry.
We provide a wide array of programming in both our residences and our centers, including fitness, seminars, and arts classes to provide older adults with opportunities for lifelong learning and access to their community to ease isolation. Have a special skill to share? We’d love to welcome you.
To join as a team, email
ja******@en*******.org
To learn about our Friendly Visiting program, click here